Why Self-Service Machines Can Be a Lifeline for Autistic Customers
You have probably seen it, videos with captions like “Scanning is a staff member’s job, not a customer’s.” At first glance, it sounds reasonable. After all, are staff not there…
When Silence Speaks: A Follow-Up Reflection on Business Collaboration and Misunderstood Intentions
Since publishing my recent blogs — Some Businesses Are Just Holding Themselves Back and Collaboration Over Competition: A Reflection on Industry Support and Misunderstood Intentions — I had hoped they…
Why Autistics Hate Being Asked the Same Question Twice (And How to Avoid the Meltdown)
We’ve all been there. You’ve just answered a perfectly reasonable question, and then—BAM!—it’s like a glitch in the matrix. Someone asks you the exact same thing again, as if your…