This policy sets out the official terms governing orders, stock availability, fulfilment, and returns across Onyx Dragon and its affiliated brand lines (including The Lucky Unicorn and The Wargamers Brew). By placing an order via our website, you agree to these Terms & Conditions.
1. Immediate Payment Processing
- Order Authorisation: All orders placed via our website are charged in full at checkout.
- Fulfilment Allocation: Payment is captured immediately upon order placement to initiate supplier routing, fresh roasting, and packaging.
- Processing: Once processed, funds are immediately allocated to order processing and dispatch.
2. Whole Bean Coffee & Consumables Policy
- Whole Bean Requirement: All coffee blends and single-origin coffees are supplied strictly as whole beans. Pre-ground coffee is not available, and customers are required to supply their own coffee grinding equipment.
- Sealed Packaging & Freshness: All coffee, loose-leaf tea, hot chocolate, and syrup products are packaged to order to ensure maximum freshness. For safety, hygiene, and quality reasons, opened or unsealed consumable items are strictly non-refundable.
- Returns for Preference: Consumable goods are perishable items; returns or refunds based on personal taste preferences or change of mind are not accepted once dispatched.
3. Stock Availability & Substitutions
- Batch Inventory: Products are packaged and dispatched in small batches. Occasionally, stock availability may change following order placement.
- Out of Stock Notification: If an item becomes unavailable, you will be notified via email as soon as reasonably possible.
- Equivalent Substitutes: If a customer selects or accepts a substitute item of equal or greater value, the substitute will not be considered incorrectly supplied.
4. Refund Conditions & Cancellation
- Out of Stock Refunds: Refunds are issued if an item is confirmed out of stock and cannot be fulfilled, or if an order is cancelled prior to dispatch.
- Payment Method: All refunds are issued solely to the original payment method.
- Shipping Charges: Standard shipping charges are non-refundable, except in cases where goods arrive faulty, damaged, or misdescribed.
- Statutory Rights: This policy does not affect your statutory rights under the Consumer Rights Act 2015 for faulty or damaged goods.
5. Dispatch & Delivery Schedule
- Working Days: Orders are dispatched on standard working days (Monday to Friday, excluding UK public holidays).
- Order Adjustments: Timely communication regarding any order or address adjustments ensures same-day processing.
6. Returns Procedure
- Reporting Issues: To report a damaged, faulty, or incorrectly supplied item, please notify Onyx Dragon within 14 days of delivery at orders@onyxdragon.co.uk.
- Non-Consumable Goods: Eligible non-consumable return items (such as coffee grinders, moka pots, or brewing hardware) must be returned unused, undamaged, and in their original packaging.
- Return Postage: Return shipping costs are the customer’s responsibility unless the item is verified as faulty or incorrectly supplied by us.
- Processing Time: Approved refunds are processed within 5 to 10 working days following return receipt and inspection.
7. Limitation of Liability
- External Delays: Onyx Dragon is not liable for fulfilment delays caused by supplier inventory adjustments, courier network disruptions, or customer non-response to order notifications.
- Maximum Liability: Our total liability is strictly limited to product replacement, equal substitution, or cost refund in accordance with these Terms.
8. Intellectual Property
- Branding Protection: All content across the Onyx Dragon platform—including product titles, descriptions, custom graphics, logo designs, and site copy—remains the exclusive intellectual property of Onyx Dragon. Unauthorized reproduction or redistribution is strictly prohibited.
9. Governing Law
- Jurisdiction: These Terms & Conditions are governed by UK law. Any disputes arising under these terms are subject to the exclusive jurisdiction of UK courts.