At Onyx Dragon, we take pride in our small-batch, handcrafted products. Occasionally, however, an item may sell out faster than expected. We want to make sure you still receive something you’ll love, while keeping our process fair and simple.
Our Policy
If an item you ordered becomes unavailable, we will contact you to offer a replacement from the same product line. This ensures that your replacement keeps the same scent, flavor, or experience that made you choose that line in the first place.
If we do not receive a response within 12 hours, we reserve the right to either:
- Substitute your item from the same line, or
- Issue a full refund.
This way, your order is handled quickly, and you’re never left waiting.
Why We Do It This Way
- Consistency: You receive a product that fits the same sensory experience as your original choice.
- Simplicity: It helps us manage our small-batch stock efficiently while maintaining quality.
- Fairness: You always get a product from the line you selected, avoiding confusion or disappointment.
We hope this makes your experience with Onyx Dragon smooth and enjoyable. Thank you for supporting handcrafted products, every order helps keep our craft alive!
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