1. What types of products do you offer?
We specialize in holistic and spiritual goods, including crystals, incense, oracle cards, and other metaphysical tools. We also offer a range of consumable products, including specialty teas, ethically sourced coffees, and chocolate powder.
2. Are your teas and coffees ethically sourced?
Yes, we prioritize ethical sourcing for all our products, especially our coffees, ensuring they are produced sustainably and with respect for the growers.
3. Do you offer any subscription options for teas or coffees?
Yes, we offer a subscription service for our coffee selection. Please contact us directly to set up a coffee subscription and enjoy fresh coffee delivered regularly.
4. How do you select your holistic and spiritual products?
We choose our products carefully to ensure quality and authenticity. Many items are sourced from trusted suppliers who align with our values of spirituality, sustainability, and wellness.
5. Can I place a custom order or bulk order for a special event?
Yes, we welcome custom and bulk orders for special events. Please contact us directly for inquiries, and we’ll be happy to discuss options.
6. Are your products suitable for gifting?
Absolutely! Many of our products, including our teas, coffees, and spiritual items, make wonderful gifts. We also offer gift wrapping and personalized notes upon request.
7. Do you offer international shipping?
We offer international shipping on most products; however, this does not apply to our teas, coffees, chocolates, wands, spirit boards, or oracle cards, as the wholesalers we use for these items only ship to the UK. Each product category will indicate if items are UK-only.
8. How long does delivery take?
For most of our products, delivery within the UK typically takes 3-5 days. International deliveries may take longer, depending on the destination. Our own brand of chocolates, teas, and coffees are sent via Tracked 48 for reliable delivery within the UK.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the progress of your delivery.
10. What is your return policy?
We want you to be happy with your purchase! Most products can be returned within 30 days in their original condition for a refund or exchange. Please review our Return Policy page for details and exclusions.
11. Are your products vegan or organic?
Many of our consumables, such as teas and chocolate powder, are vegan-friendly, and we aim to offer organic options whenever possible. Check each product description for specific details.
12. Do you offer dropshipping services?
At this time, we do not offer dropshipping services.
13. Can I request samples of your teas or coffees before purchasing?
We currently do not offer samples for our consumables, but our detailed product descriptions should give you an idea of what to expect.
14. How can I contact customer support?
You can reach us via email or through our Contact Us page. Our team is happy to assist with any questions or concerns.
15. Do you have a physical store?
We are currently an online-only shop, but you can stay updated on potential pop-up events or future plans to expand through our newsletter.
16. Can I change my order after placing it?
If you need to make any changes, please contact us as soon as possible. We’ll do our best to accommodate modifications if your order hasn’t been shipped yet.
17. How is my payment information protected?
Our online payments are processed securely through PayPal. You can pay with your PayPal account, credit or debit card, as well as Google Pay and Apple Pay.
18. Can I personalize or customize gift packages?
We currently do not offer customization options for gift orders.